“Towards identifying the user’s unarticulated needs” - ppt download

“Towards identifying the user’s unarticulated needs” - ppt download: EMPATHIZE OBSERVE IMMERSE ENGAGE To Empathize the User one need to have observation again and again For better Empathy of User, students need to follow below mentioned steps - EMPATHIZE OBSERVE IMMERSE ENGAGE Observing users’ action and hypothesizing why they are acting a certain way Generate the questions like – What, Why, When, Where, How….. Become the user and live their experience by Role Playing Visit the Industries for Observe, immerse, Engage (At least for 4 weeks*) Interacting with User/Industry people about their products, processes and all related queries